Airbnb inquiry assist for short-term rental hosts

Guest questions move fast. Zwigly helps you catch the email, draft a reply, and stay in control. You send the message. We do not sell fake booking conversion.

Short-term rental host reviewing guest inquiry email drafts on a laptop

What is Airbnb inquiry assist?

Airbnb inquiry assist is an agentic AI workflow in zwigly (a Heykoala product) for vacation rental and short-term rental hosts. When a guest inquiry-style email arrives in your connected inbox, Zwigly alerts you and prepares a draft reply. You edit and send. It is assist, not an autopilot booking engine.

Who it is for

  • Hosts managing a few listings who miss emails during turnovers and check-ins
  • Operators who want faster first drafts without giving up final judgment
  • Teams that already use email for guest questions and want a clearer handoff

How it works

  1. Connect an agent inbox (bring your own AgentMail key when early access opens)
  2. Forward or route guest inquiry email into that inbox
  3. Zwigly flags the message and creates a draft reply for your property voice
  4. You review, edit, and send. Edge cases escalate to a human

What you get

  • Alerts when an inquiry-like email lands
  • Draft replies ready for your edit before anything goes to the guest
  • Human-in-the-loop send so pricing, dates, and exceptions stay yours
  • Escalation when the question needs a person, not a template

What this is not

Honest scope: Zwigly does not claim Airbnb enquiry-to-booking conversion rates. We do not replace your PMS, and we do not auto-send guest replies. Assist only. If a vendor promises conversion without your judgment and capacity, treat that claim carefully.

Housekeeping comes first

Most hosts lose nights when cleans slip, not only when an email sits unread. Zwigly launches withhousekeeping and cleaner workflows andvacation rental cleaning automation. Inquiry assist follows as an optional workflow for guest email.

FAQ

Does Zwigly auto-reply to Airbnb inquiries?

No. Zwigly creates draft replies and alerts you. You review, edit, and send. A human stays in the loop.

Will this increase my Airbnb booking conversion rate?

We do not promise enquiry-to-booking conversion. Fast, accurate replies help, but conversion also depends on pricing, calendar, photos, and how you decide to respond.

Do I need official Airbnb API access?

Not for this assist path. Zwigly works with email you forward into an agent inbox (for example AgentMail). Official Airbnb partner messaging is separate and not required to start.

Who is Airbnb inquiry assist for?

Short-term rental hosts and small operators who miss guest emails when they are busy with housekeeping, check-ins, or other properties, and want help noticing and drafting replies.

Is inquiry assist the main Zwigly launch feature?

No. Zwigly launches with housekeeping and cleaner workflows first. Inquiry assist is a secondary, optional agentic AI workflow for guest email.

Related Zwigly workflows

Join the waitlist

Housekeeping first. Airbnb inquiry assist opens next for hosts who want draft-and-review, not autopilot.